Privacy Policy

1. Information We Collect

• Identity and contact information — name, email address, phone number, and physical/business address, e.g. when you contact us or request a quotation.
• Project information — details you share with us about your business or project requirements.
• Payment information — transaction details relating to deposits and installment payments (we do not store full card or mobile money credentials; these are processed by our payment providers).
• Technical and usage data — such as IP address, browser type, and pages visited, collected automatically when you use our website.

2. How We Use Your Information

• To respond to enquiries and prepare quotations;
• To deliver, manage, and communicate about a project you have engaged us for;
• To process payments in line with the agreed Service Agreement;
• To improve our website and Services;
• To comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process personal data on the basis of your consent, the performance of a contract (such as a signed Service Agreement), or our legitimate business interests, in each case consistent with the Data Protection Act, 2021.

4. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to remember preferences and understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect certain website functionality.

5. How We Share Your Information

We do not sell your personal data. We may share information with:

• Trusted third-party service providers who support our operations, such as hosting providers, domain registrars, and payment processors;
• Regulatory or government authorities, where required by law;
• Any party you explicitly authorize us to share information with.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements, after which it is securely deleted or anonymised.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the Data Protection Act, 2021, you have the right to:

• Be informed about how your personal data is collected and used;
• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure of your data where it is no longer necessary for the purpose it was collected;
• Object to or request restriction of certain processing;
• Request a copy of your data in a commonly used electronic format (data portability);
• Be notified where your data is disclosed to a third party;
• Not be subject to automated decision-making that produces legal or similarly significant effects concerning you.

To exercise any of these rights, please contact us using the details in Section 11 below.

9. Cross-Border Data Transfers

Where personal data is transferred outside Zambia (for example, to a hosting provider located abroad), we take reasonable steps to ensure such transfers comply with the Data Protection Act, 2021, including obtaining consent where required.

10. Children's Privacy

Our website and Services are not directed at children under the age of 18, and we do not knowingly collect personal data from children without appropriate consent.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

• 07 Masha Road, Kamwala, Lusaka, Zambia
• info@joluntechnologyhub.site

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date.